Engineering Team Lead, Support Productivity - Remote

Overview

Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.

In Short

• World-class customer service is a cornerstone of Wolt.
• The Support Productivity team enhances customer support efficiency.
• Team Lead will manage a small, distributed team of engineers.
• Responsibilities include team facilitation, technical solution design, and personal development planning.
• High ownership in small cross-functional teams.
• Requires strong communication and problem-solving skills.
• Backend engineering experience, preferably in Node (Typescript), is essential.
• Experience with AWS, Kubernetes, and distributed systems is beneficial.
• Opportunity to combine engineering and leadership skills.
• Position will be filled as soon as the right candidate is found.

Requirements

• Good communicator and proactive problem solver.
• Experience in developing top-quality software.
• Ability to take care of team members and achieve ambitious goals.
• Solid backend engineering background.
• Familiarity with customer support operations.
• Experience in team leadership.
• Willingness to serve people inside and outside the team.
• Ability to speak the same language with team and stakeholders.
• Interest in working in a diverse and inclusive environment.
• Desire to contribute to Wolt's mission and culture.

Benefits

• Negotiable compensation including monthly pay and DoorDash RSUs.
• Opportunity to own a piece of the company.
• Work in a diverse and inclusive team.
• Engage in a culture of high ownership and collaboration.
• Be part of a rapidly growing technology company.