Customer Solutions Officer - Remote

Overview

The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi, focused on providing world-class service excellence through phone and digital banking experiences.

In Short

• Provide exceptional customer service to Citi global clients.
• Handle inquiries related to compliance, billing, and disputes.
• Assist with compliance procedures and control systems.
• Support sales force with compliance-related advice.
• Prepare reports on compliance program status for management.
• Assess risk in business decisions to protect the firm's reputation.
• Demonstrate effective communication and relationship management skills.
• Utilize problem-solving skills to address client needs.
• Maintain understanding of regulations in the US and Canada.
• Work collaboratively to achieve customer service goals.

Requirements

• Previous relevant experience preferred.
• Series 6 and 26 License required.
• Understanding of industry regulations and compliance.
• Proven knowledge of securities, insurance, and mortgage lending laws.
• Effective verbal and written communication skills.
• Strong influencing and relationship management abilities.
• Creative problem-solving skills.
• Bachelor’s/University degree or equivalent experience.
• Ability to work in a fast-paced environment.
• Commitment to ethical business practices.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive work environment.
• Diversity and inclusion initiatives.
• Flexible work arrangements.