Applications Support Senior Analyst - Remote

Overview

The Applications Support Senior Analyst is a seasoned professional role responsible for providing technical and business support for users of Citi Applications, ensuring stability, efficiency, and effectiveness in operations.

In Short

• Provides technical and business support for Citi Applications.
• Maintains application systems and ensures operational stability.
• Performs risk reconciliations and monitors application performance.
• Develops and maintains technical support documentation.
• Acts as a liaison between users and technology teams.
• Coaches and trains new recruits.
• Engages in post-implementation analysis.
• Identifies risks and security issues in applications.
• Participates in application releases and enhancements.
• Demonstrates strong communication and diplomacy skills.

Requirements

• 5-8 years of experience in an Application Support role.
• Experience with installing and configuring business applications.
• Familiarity with programming languages and willingness to learn.
• Strong analytical and communication skills.
• Ability to plan and organize workload effectively.
• Experience with problem management tools.
• Bachelor’s degree or equivalent experience.
• Intermediate to advanced English proficiency (B2+).
• Ability to work with limited supervision.
• Demonstrated ability to assess risk in business decisions.

Benefits

• Equal opportunity employer with consideration for all candidates.
• Support for candidates with disabilities.
• Access to career development resources.
• Potential for internal mobility within the company.
• Engagement in a collaborative work environment.