Applications Support Intermediate Analyst - Remote

Overview

The Applications Support Intermediate Analyst provides technical and business support for users of Citi Applications, integrating in-depth knowledge with industry standards to resolve issues and enhance application performance.

In Short

• Provides technical and business support for Citi Applications.
• Utilizes SQL and Linux for data searches and troubleshooting.
• Acts as a liaison between users and technology teams.
• Participates in disaster recovery testing and application releases.
• Develops and maintains technical support documentation.
• Applies professional judgment in data interpretation.
• Ensures compliance with laws and regulations.
• Demonstrates strong communication and diplomacy skills.
• Evaluates complex situations using multiple information sources.
• Contributes to process improvements and standardization.

Requirements

• 2-5 years of relevant experience.
• Expertise in SQL and Linux.
• Basic knowledge of applications support procedures.
• Understanding of financial markets and products.
• Experience with problem management tools.
• Good customer service and interpersonal skills.
• Ability to plan and organize workload.
• Clear written and verbal communication skills.
• Ability to communicate with relevant stakeholders.
• Bachelor’s degree or equivalent experience.

Benefits

• Equal opportunity employer.
• Consideration for candidates without regard to protected characteristics.
• Accessibility options for candidates with disabilities.
• Opportunities for career development.
• Supportive work environment.