Applications Support Intermediate Analyst - Remote

Overview

The Applications Support Intermediate Analyst role involves providing technical and business support for users of Citi applications, requiring a blend of analytical skills and communication abilities to resolve issues effectively.

In Short

• Provide technical support for users of Citi applications.
• Act as a liaison between users, internal technology groups, and vendors.
• Participate in disaster recovery testing and application releases.
• Analyze applications for risks and vulnerabilities.
• Develop and maintain technical support documentation.
• Ensure quality and timeliness of service.
• Cooperate with development teams for bug fixes.
• Utilize problem management tools effectively.
• Communicate clearly with stakeholders.
• Work independently with a moderate level of supervision.

Requirements

• 2-5 years of experience in applications support.
• Basic knowledge of apps support procedures and concepts.
• Understanding of financial markets and products.
• Good customer service and communication skills.
• Ability to evaluate complex situations using multiple sources of information.
• Strong interpersonal skills and teamwork ability.
• Ability to plan and organize workload effectively.
• Bachelor’s degree or equivalent experience.
• Intermediate English proficiency (B2+).

Benefits

• Equal opportunity employer.
• Consideration for candidates without regard to protected characteristics.
• Accessibility support for candidates with disabilities.