Apps Support Intermediate Analyst - Remote

Overview

The Apps Support Intermediate Analyst is responsible for providing technical and business support for users of Citi Applications, integrating specialty area knowledge with industry standards.

In Short

• Provide technical and business support for users of Citi Applications.
• Field issues and queries from stakeholders.
• Participate in application releases and perform post-release checkouts.
• Develop and maintain technical support documentation.
• Utilize analytical thinking and data analysis tools.
• Demonstrate effective communication and interpersonal skills.
• Work with technology partners for long-term solutions.
• Contribute to quality and timeliness of services.
• Engage in an international and culturally diverse environment.
• Support professionals returning from childcare leave.

Requirements

• Basic knowledge of apps support procedures and concepts.
• Experience with problem management tools.
• Good customer service skills.
• Clear written and verbal communication skills.
• Ability to communicate with relevant stakeholders.

Benefits

• Competitive salary and social benefits including medical care and life insurance.
• Hybrid work model and holiday allowance.
• Consideration for a yearly bonus.
• International projects in a dynamic environment.
• Abundance of internal job opportunities.