Revenue Enablement Program Manager, Client Experience (CX) - Remote

Overview

ChowNow is seeking a strategic and data-driven Revenue Enablement Program Manager to enhance the performance of our Client Experience (CX) organization. This role is crucial for translating go-to-market strategies into measurable behavior changes across various departments.

In Short

• Collaborate with CX leadership to identify performance gaps.
• Develop and execute enablement programs for Account Managers and Customer Support teams.
• Design onboarding and ongoing training programs.
• Measure success metrics for enablement programs.
• Continuously iterate on programs based on data and feedback.
• Strong focus on customer retention and lifetime value.
• Work cross-functionally with Sales, Product, and Marketing teams.
• Report to the Director of Revenue Enablement.
• Remote position based in the USA.
• 3+ years of experience in Revenue or CX Enablement required.

Requirements

• Experience in Sales, Account Management, or Customer Success roles.
• Proven track record of building enablement programs.
• Strong understanding of CX metrics.
• Experience with enablement tools like LMS and ticketing systems.
• Excellent communication and organizational skills.
• Ability to influence senior stakeholders.
• Comfortable working in a fast-paced environment.
• Ability to lead multiple initiatives simultaneously.

Benefits

• Estimated Base Salary: $90,000- $135,000.
• Ongoing training and growth opportunities.
• Comprehensive medical, dental, and vision plans.
• Mental health support programs.
• Unlimited Paid Vacation.
• 7 weeks of baby bonding time for new parents.
• 401(k) matching.
• Student loan assistance or continuing education reimbursement.
• Employee Stock Incentive Plan.
• Pet insurance available.