Dispute Experience Program Manager, MBA Intern - Remote

Overview

Chime is looking for a Dispute Experience Program Manager, MBA Intern to join our Operations and Member Experience (OMX) team. You will gain valuable professional experience working at a cutting edge financial technology company, where you will collaborate with seasoned program managers to improve the member experience. This is an exciting opportunity to learn while playing a role in a critical initiative at Chime.

In Short

• Use data and analytics insights to identify opportunities to improve customer experience and minimize fraud risk
• Get an up-close understanding of how our members file disputes and how the operational side of a consumer FinTech works
• Identify the root cause of problems and partner on a cross-functional initiative with Operations, Product, and Risk to potentially implement solutions
• Develop a systems-thinking approach by evaluating solutions that consider customer experience, regulatory and reputational risk, fraud risk and operational expenses
• Have fun working with other MBA interns across Chime’s various functions

Requirements

• Be currently pursuing an M.B.A.
• Have previous experience working in a highly analytical problem solving background like operations, consulting, product management, program management or finance
• Strong organizational, analytical, interpersonal, oral, and written communication skills
• Creative thinker and self starter with a passion for consumer FinTech
• Are flexible and enjoy doing whatever it takes to execute on complex projects
• Have a low ego and are comfortable working directly well with a wide range of stakeholders

Benefits

• 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• 💻 Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• 💰 Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• 🏝 Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
• 🫂 1% of your time off to support local community organizations of your choice
• 👟 Annual wellness stipend to use towards eligible wellness related expenses
• 👶 Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• 👪 Access to Maven, a family planning tool, with $15k lifetime reimbursement for egg freezing, fertility treatments, adoption, and more.
• 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress