Director, Systems Optimization - Remote

Overview

The Director, Systems Optimization will lead a team focused on implementing and optimizing third-party operational systems and tools that enhance the member experience at Chime.

In Short

• Lead and develop a team for optimizing operational systems.
• Ensure successful system implementations and optimal utilization.
• Manage system maintenance and hygiene.
• Plan long-term system strategies.
• Partner with stakeholders to prioritize and execute deliverables.
• Work with IT and engineering teams on new applications.
• Develop reporting for critical systems.
• Facilitate alignment on technology roadmaps.
• Engage with internal and external stakeholders effectively.
• Support a growing line of business with scalable system configurations.

Requirements

• 12+ years of experience with contact center systems.
• 10+ years of team management experience.
• Ability to work with cross-functional teams.
• Strong critical thinking skills.
• Excellent communication and presentation skills.
• Experience with high-growth teams.
• Deep technical acumen in development languages and APIs.

Benefits

• Hybrid work policy with in-office and remote options.
• Competitive salary and bonus eligibility.
• 401k match and comprehensive benefits package.
• Generous vacation policy and paid parental leave.
• Annual wellness stipend.
• Community support time off.
• Engaging team events and activities.
• Opportunities for personal and professional growth.