Director of CRM Systems - Remote

Overview

The Director, CRM Systems reports to the Senior Director, Enterprise Applications, and leads a team of highly-collaborative and results-oriented IT staff tasked with delivering global, high value IT applications across the company. The Director has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors; and to anticipate the needs of the business and scale the team to stay ahead of the curve. This position has deep technical skills in Salesforce and can drive the roadmap across the Sales Systems tech stack including such systems as Billing systems (Zuora, NetSuite), Marketing systems (Marketo), ZenDesk/Service Cloud/ServiceNow, Sales Enablement tools (WalkMe, SpekIt), CLM, and Integrations. This function challenges the status quo; thrives and is successful in a dynamic environment. This team member must be motivated and successful at mentoring by building and sustaining professional relationships at all levels of an organization. The Director has well-honed problem solving and decision making skills, is agile and adaptable, and can effectively manage change. This function is both strategic and tactical, can influence adoption, is results oriented, and has a strong client service orientation. The Director has the reputation for raising the bar in terms of quality and execution.

In Short

• Influences leadership within cross-functional teams and assists in roadmap planning.
• Analyzes and plans improvements in technical implementations.
• Documents related processes and technical configurations.
• Provides hands-on, expert-level technical assistance to delivery teams.
• Proactively provides recommendations for system improvements.
• Runs the technical implementation of large-sized projects.
• Targets communication to Director, Sr. Director, VP, and CFO staff.
• Measures and maintains team’s ability to meet objectives and KPIs.

Requirements

• Bachelor’s degree in Computer Science or related IT discipline.
• 10-15 years of experience with SaaS software implementation.
• 7+ years of experience leading an IT organization.
• Strong time management and prioritization skills.
• Experience with security and compliance practices.
• Strong understanding of business processes in a Salesforce environment.
• Industry certifications such as Salesforce, PMP, or ITIL are a plus.
• Proven ability to lead in a global, collaborative work environment.

Benefits

• Benefits to support health, finances, and well-being.
• All remote and asynchronous work environment.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental leave.
• Home office support.