Customer Success Manager - Remote

Overview

The Customer Success Manager at Salesforce is responsible for partnering with customers to enhance their business value and ensure successful implementation of Salesforce solutions.

In Short

• Use deep business and product knowledge to guide customers.
• Specialize in specific clouds or industries.
• Build executive-level relationships with customers.
• Leverage Customer Success Methodology for better outcomes.
• Identify risks and develop mitigation plans.
• Communicate technical changes and updates effectively.
• Understand customer goals and provide tailored recommendations.
• Work collaboratively with account teams and executives.
• Evangelize Salesforce capabilities across customer organizations.
• Drive business value and innovation for customers.

Requirements

• Proven industry expertise and consulting skills.
• Strong knowledge of Salesforce products and platform.
• Ability to drive conversations at the C-level.
• Understanding of enterprise architecture principles.
• Knowledge of business processes and cloud technologies.
• Experience with software development lifecycles.
• Fluency in Japanese and basic English skills.
• Strong leadership qualities including passion and adaptability.
• Ability to articulate governance importance to executives.
• Understanding of AI and machine learning is a plus.

Benefits

• Opportunity for career growth and development.
• Work in an inclusive and diverse environment.
• Be part of a company that values equality and non-discrimination.
• Engage in meaningful work that drives business change.
• Access to Salesforce's extensive resources and network.