Enterprise Senior Principal Customer Success Manager - Remote

Overview

As an Enterprise Senior Principal Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our Enterprise customers.

In Short

• Drive Customer Success by understanding Checkr's products and applying them to customer programs.
• Lead regular engagement with customers to optimize their use of Checkr's products.
• Cultivate strong, trust-based relationships with customers.
• Gather and synthesize customer feedback to drive product improvements.
• Collaborate with internal stakeholders to ensure customer goals are met.
• Partner with Account Management to identify expansion opportunities.

Requirements

• 8-10 years of Customer Success or Account Management experience.
• Skilled at navigating organizations to maintain and expand relationships.
• Strong written and verbal communication skills.
• Bias toward action and ability to influence without direct authority.
• Experience in a B2B software technology company.
• Familiarity with Salesforce, Google Apps, and analytics tools.
• Willing to travel domestically up to 20% as needed.

Benefits

• A fast-paced and collaborative environment.
• Learning and development allowance.
• Competitive compensation and opportunity for advancement.
• 100% medical, dental, and vision coverage.
• Up to $25K reimbursement for fertility, adoption, and parental planning services.
• Flexible PTO policy.
• Monthly wellness stipend, home office stipend.