Member Onboarding Specialist - Remote

Overview

As a Member Onboarding Specialist, you'll be the crucial bridge between oncology referrals and life-changing behavioral health support, engaging with prospective members at a vulnerable time in their lives.

In Short

• Conduct warm, empathetic outreach to cancer patients referred by their oncologists.
• Explain behavioral health services and address questions or concerns.
• Collaborate closely with the clinical team for seamless care matching.
• Maintain detailed records of member interactions via EHR charting.
• Collect and share feedback to optimize the onboarding process.
• Partner with oncology practices to refine referral approaches.
• Contribute to the development of onboarding materials and processes.
• Participate in cross-functional team meetings to share member insights.

Requirements

• 2+ years of experience in patient services or care coordination.
• Previous work with cancer patients or vulnerable populations.
• Experience in a startup environment.
• Track record of meeting outreach or enrollment targets.

Benefits

• Collaborative and supportive work culture.
• Respect for work-life balance.