Senior Customer Facing Enablement Specialist - Remote

Overview

CEQUENS is a leading global communications platform as a service (CPaaS) provider that simplifies customer engagement for businesses through its innovative, reliable, and secure communication solutions. Established in 2011, CEQUENS offers a comprehensive suite of APIs, including SMS, WhatsApp for Business, Voice, Push Notifications, and more, enabling seamless and personalized interactions across multiple channels. Our partner network covers MEA region with international access to messaging hubs worldwide and our clients include major banks, credit cards, digital payments, OTT applications, government authorities, health and education, and other industry verticals.

In Short

• Enhance customer experience through strategic enablement initiatives.
• Create and maintain enablement materials for customer education.
• Design structured onboarding experiences for new customers.
• Conduct training sessions, webinars, and workshops.
• Gather customer feedback to improve enablement resources.
• Collaborate with internal teams to ensure material accuracy.
• Manage and leverage enablement platforms.
• Experience in a SaaS, B2B, or technology-driven company.
• Familiarity with customer journey mapping.

Requirements

• Proven experience in customer enablement or related roles.
• Strong communication and presentation skills.
• Ability to work collaboratively across teams.
• Experience with LMS and CRM platforms.
• Analytical skills to assess customer needs and feedback.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a dynamic team.
• Professional growth and development opportunities.
• Flexible work environment.