Customer Success Manager - Remote

Overview

As a Customer Success Manager, you will be responsible for driving customer satisfaction, renewals, and growth within our existing fashion and retail client base.

In Short

• Build and nurture strong, long-term relationships with fashion and retail customers.
• Own the renewal process for existing customers.
• Identify and pursue upsell and cross-sell opportunities.
• Act as the key point of contact for assigned customers.
• Monitor account health through regular check-ins.
• Support the onboarding process for new clients.
• Partner with sales and product teams to identify growth opportunities.
• Leverage experience in the fashion and retail sectors.

Requirements

• Previous experience in merchandising, buying, or a similar role.
• 2+ years of experience in a SAAS Customer Success role.
• Exceptional interpersonal skills.
• Experience managing renewals and growing revenue.
• Familiarity with SAAS products, preferably in PLM.
• Strong analytical and problem-solving skills.
• A genuine passion for the fashion and retail industries.
• Fluency in English is required.

Benefits

• Competitive salary and benefits.
• A highly collaborative and supportive remote work environment.
• Opportunities for professional growth and career advancement.
• Work with cutting-edge solutions in the fashion and retail sectors.
• A chance to make a significant impact within a growing company.