Outbound Contacts Representative - Remote

Overview

The Outbound Contacts Representative plays a crucial role in ensuring timely responses to member and provider inquiries, contributing to the overall service and quality standards of the organization.

In Short

• Perform follow-up with members, pharmacies, and provider offices.
• Ensure timely responses to inquiries to meet service standards.
• Coordinate work activities and monitor progress towards goals.
• Oversee the work of others and manage key processes.
• Work within broad guidelines with minimal oversight.
• 1-5 years of leadership experience required.
• Experience in customer support and medical environments.
• Proficiency in Microsoft Office applications.
• Bilingual in English and Spanish preferred.
• Benefits include health coverage, retirement plans, and more.

Requirements

• 1-5 years of leadership experience.
• Experience in customer support and call center roles.
• Experience in patient care or medical office settings.
• Strong phone etiquette and communication skills.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Bilingual in English and Spanish is a plus.
• Experience in project coordination and leadership.
• Ability to coach and develop associates.
• Knowledge of pharmacy practices is preferred.
• Ability to work from a dedicated space with minimal interruptions.

Benefits

• Health benefits effective from day one.
• Paid time off, holidays, and volunteer time.
• 401(k) retirement savings plan with employer match.
• Tuition assistance for further education.
• Scholarships for eligible dependents.
• Parental and caregiver leave policies.
• Employee charity matching program.
• Career development opportunities available.
• Recognition pay for outstanding performance.
• Flexible scheduling options.