IT Helpdesk Support Engineer - Remote

Overview

The IT Helpdesk Support Engineer at Centerfield is responsible for providing first-level and second-level support for technical issues, ensuring optimal service availability and performance.

In Short

• Provide remote support to end users for technical issues and service requests.
• Manage user accounts for Active Directory and internal applications.
• Perform administrative tasks including password and MFA resets.
• Monitor service desk queues and update users on ticket status.
• Conduct pre-hire sessions for new hires to set up devices.
• Coordinate equipment requests for new hires and replacements.
• Create shipping labels for equipment returns.
• Track equipment inventory levels for business needs.
• Create knowledge base articles for user assistance.
• Provide technical guidance to junior team members.

Requirements

• 3-5 years of experience in IT support.
• Proficiency in Active Directory, Office 365, Google G-Suite, Windows 10/11, Mac, and iOS.
• Experience with Jira Service Desk is preferred.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and reliability.
• Able to troubleshoot technical issues remotely.
• Comfortable conducting group sessions.
• Detail-oriented with complex process adherence.

Benefits

• Competitive salary plus semi-annual bonus.
• PTO for personal breaks.
• 401(k) company match plan, fully vested from day 1.
• Monthly happy hours and catered lunches.
• Award-winning culture and team spirit.
• Fully stocked kitchens with snacks and drinks.
• Paid charity and volunteer days.
• Monthly team outings.
• Career growth opportunities with internal promotions.