Senior Retention Field Representative - Remote

Overview

The Senior Retention Field Representative plays a crucial role in enrolling and retaining members in long-term care and senior programs, contributing to the overall mission of providing high-quality healthcare services.

In Short

• Responsible for enrolling and retaining members in long-term care and senior programs.
• Conduct telephonic and field outreach, including community events and home visits.
• Ensure compliance with regulatory and corporate policies.
• Provide account management services and member resolutions.
• Educate members about Fidelis Care products.
• Meet and exceed quality assurance standards.
• Document interactions in appropriate systems like Sales Force.
• Track and input member account activities.
• Assist and train others as needed.
• Comply with all policies and standards.

Requirements

• High School Diploma or Equivalent Required; Associates or Bachelor's Degree Preferred.
• 2 - 4 years of Health Care Related Experience required.
• NYS Life, Health and Accident License required.
• Experience in Managed Long Term Care or Senior Programs preferred.
• Customer Service or Sales Experience required.
• Fluency in Spanish strongly preferred.

Benefits

• Competitive pay and health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work schedules including remote and hybrid options.