Attrition Mitigation Strategy Lead - Remote

Overview

The Attrition Mitigation Strategy Lead plays a key role in enhancing patient experience and ensuring continuity of care during transitional moments such as provider departures, center relocations, and mergers & acquisitions.

In Short

• Lead the development and implementation of strategic frameworks.
• Manage project intake and execution of retention tactics.
• Oversee the outbound call strategy with call center leadership.
• Ensure staff readiness through training and support.
• Leverage data for reporting and actionable insights.
• Collaborate with IT for technology optimization.
• Work with cross-functional teams to enhance patient retention.
• Deliver targeted outreach initiatives for patient support.
• Utilize project management tools for effective execution.
• Monitor campaign performance and adjust strategies accordingly.

Requirements

• Bachelor's degree in business, healthcare administration, or related field.
• 3-5 years of experience in project management, ideally in healthcare.
• Strong organizational and planning skills.
• Experience in developing strategic frameworks.
• Excellent interpersonal and communication skills.
• Proficiency in project management tools (e.g., Monday, Microsoft Project).
• Experience with reporting tools (e.g., Power BI, Excel).
• Ability to travel as needed for training or meetings.

Benefits

• Competitive medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off and holidays.
• Short-term and long-term disability insurance.
• Life insurance and other opportunities for well-being.