Associate Technical Support Analyst - Remote

Overview

The Associate Technical Support Analyst provides primary support to customers encountering problems using CDK’s products and solutions, ensuring timely resolution of inquiries through various communication channels.

In Short

• Remote position based in the USA.
• Supports customers via phone, email, and chat.
• Documents customer information and recurring technical issues.
• Troubleshoots software application problems.
• Creates case logs and follows up on issues.
• Assesses issues and guides clients to resolution.
• Stays updated on internal processes and industry developments.
• Works in a team environment.
• Provides ad hoc support as assigned.
• 1 year of technical support experience preferred.

Requirements

• Proficient in Windows and iOS environments.
• Knowledge of mobile devices.
• Strong problem-solving skills.
• Excellent verbal and written communication skills.
• Experience with ticketing systems like Clarify or Remedy.
• PC certifications (A+, MCDST, or MCST) preferred.
• Automotive industry experience is a plus.
• Bilingual in French or Spanish is preferred.

Benefits

• Medical, dental, and vision benefits.
• Paid Time Off (PTO).
• 401K Matching Program.
• Tuition Reimbursement.
• Commitment to inclusion and diversity.