Patient Access Liaison (PAL) - Southwest - Remote

Overview

The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for our rare disease portfolio of products, oftentimes in the patient’s home. This patient facing individual will work closely with patients, families, physicians and other office staff to prevent and address barriers to access and help insure optimal understanding for Catalyst’s medicines. The Patient Access Liaison (PAL) will also be responsible for supporting advocacy for patients and providing educational resources and opportunities for patients.

In Short

• Educate patients and families on their disease and medication.
• Provide education on reimbursement and insurance protocols.
• Coordinate communication among key stakeholders.
• Advise on access and affordability programs.
• Work cross-functionally to resolve access issues.
• Provide expertise on health plan policies.
• Conduct Connect Calls to discuss patient cases.
• Document interactions with patients in the Patient Portal.
• Maintain ongoing contact with patients for support.
• Willingness to travel up to 70% of the time.

Requirements

• Bachelor’s degree and 5+ years in the Pharma/Biotech industry.
• Prior experience as a Field Reimbursement Manager.
• Experience in the Patient Services Department preferred.
• Ability to work independently and in a team environment.
• High comfort level working directly with patients.
• Strong compliance mindset and ethics.
• Technical experience in Rare Disease access or reimbursement.
• Bilingual in English and Spanish preferred.
• Ability to identify access solutions independently.
• Willingness to travel and attend business events.

Benefits

• Competitive wages and comprehensive benefits.
• Health, dental, and vision insurance.
• Generous paid time off.
• Retirement savings plan with Company Match.
• Opportunities for professional development.