Patient Access Liaison (PAL) - Southern California - Remote

Overview

The Patient Access Liaison (PAL) is a regional, field-based position that provides clinical disease state education and product education to patients and their families for our rare disease portfolio of products, oftentimes in the patient’s home. This patient-facing individual will work closely with patients, families, physicians, and other office staff to prevent and address barriers to access and help ensure optimal understanding of Catalyst’s medicines.

In Short

• Educate patients and families on their disease and medications.
• Provide information on reimbursement and insurance protocols.
• Coordinate communication among stakeholders for patient support.
• Advise on access and affordability programs.
• Work cross-functionally to resolve access issues.
• Document all interactions with patients in the Patient Portal.
• Maintain contact with patients for ongoing support.
• Attend regional and national meetings.
• Ability to work extended hours as needed.
• Must protect patient health information (PHI).

Requirements

• Bachelor’s degree and 5+ years in the Pharma/Biotech industry.
• Prior experience as a Field Reimbursement Manager.
• Experience in Patient Services preferred.
• Ability to work independently and in a team environment.
• High comfort level working directly with patients.
• Technical experience in Rare Disease access or reimbursement.
• Bilingual in English and Spanish is highly recommended.
• Willingness to travel up to 70% of the time.
• Ethics above reproach and strong compliance mindset.
• High degree of emotional intelligence and empathy.

Benefits

• Competitive wages and comprehensive benefits.
• Health, dental, and vision insurance.
• Generous paid time off.
• Retirement savings plan with Company Match.
• Further details about benefits package available online.