Patient Access Liaison - TEPEZZA - Remote

Overview

The Patient Access Liaison plays a crucial role in providing logistical and educational support to patients and caregivers, ensuring access to therapy and facilitating communication between patients, healthcare providers, and internal teams.

In Short

• Provide educational assistance to patients and caregivers.
• Work with healthcare staff to ensure patient access to therapy.
• Maintain relationships with patients and healthcare providers.
• Educate on insurance coverage and prior authorization processes.
• Assist with access challenges and reimbursement issues.
• Collaborate with cross-functional teams for patient support.
• Secure patient HIPAA compliance.
• Develop individualized education and resource plans.
• Conduct proactive education for prescribers.
• Potential for up to 50% travel for patient support.

Requirements

• Doctorate degree with 2 years of relevant experience, or Master’s with 4 years, or Bachelor’s with 6 years.
• Strong background in patient services and access/reimbursement.
• Familiarity with HIPAA and FDA guidelines.
• Ability to handle complex patient cases.
• Strong analytical and communication skills.
• Proficient in Microsoft Office.
• Professional demeanor with a strategic mindset.
• Ability to work in a team environment.
• Willingness to respond promptly to patient needs.
• Nursing or clinical background is a plus.

Benefits

• Comprehensive employee benefits package.
• Retirement and savings plan with company contributions.
• Medical, dental, and vision coverage.
• Flexible work models, including remote work options.
• Discretionary annual bonus program.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Career development opportunities.
• Work/life balance initiatives.
• Company-wide shutdowns for rest and rejuvenation.