Non-Clinical Care Guide (Advocacy) - Remote

Overview

Castlight Health is hiring full-time Care Guides to provide outstanding customer service in the healthcare technology sector, focusing on customer advocacy and support.

In Short

• Join a top-notch Customer Support team.
• Work in a fast-paced healthcare technology setting.
• Provide world-class service to internal and external customers.
• Respond to service requests via email, phone, and live chat.
• Assist customers with healthcare navigation and insurance details.
• Work a typical schedule from Monday to Friday, with occasional weekends.
• Participate in fully paid training for 6-8 weeks.
• Ability to work independently and as part of a team.
• Must possess strong communication and organizational skills.
• Spanish speaking is a plus.

Requirements

• Previous experience in healthcare contact center or related field preferred.
• Proven customer service skills and professional work ethic.
• Strong attention to detail and organizational skills.
• Adept at multitasking in a fast-paced environment.
• Familiarity with Salesforce Service Cloud is a plus.
• High tolerance for a rapidly changing environment.
• Positive and professional demeanor with customers.
• Must be able to work 40 hours per week.
• Limited travel (less than 10%).
• Must complete training with 100% attendance.

Benefits

• Fully paid training program.
• Opportunity for career growth within the wellness profession.
• Work in a supportive team environment.
• Competitive hourly wage.
• Access to comprehensive primary care services.