Incident Commander - Remote

Overview

Caseware is seeking a proactive Incident Commander to manage incident response within our SaaS operations, ensuring effective communication and swift resolution during incidents.

In Short

• Initiate and oversee incident response efforts in a 24/7 SaaS environment.
• Collaborate with cross-functional teams including engineers and product management.
• Drive rapid incident resolution and communicate updates effectively.
• Track and report uptime metrics to promote transparency.
• Lead post-mortem sessions and document root causes and lessons learned.
• Implement proactive strategies to reduce risks.
• Provide comprehensive post-incident reports and RCA documents.
• Ensure stakeholders are involved in active incidents for support.
• Understand software and infrastructure landscape for resolution strategies.
• Perform well under pressure with competing priorities.

Requirements

• 5+ years of experience in managing critical incidents in SaaS environments.
• Prior knowledge of Cloud environments, preferably AWS.
• Experience in a similar role within a software or technology company.
• Strong technical background in incident management and response.
• Proven ability to lead teams in rapid incident resolution.
• Familiarity with JIRA and PagerDuty integrations.
• Excellent written and verbal communication skills.
• Ability to perform well under pressure.

Benefits

• Opportunity to work with a leading Fintech company.
• Collaborative work environment with cross-functional teams.
• Professional growth opportunities in a fast-paced industry.