Community & Learning Manager - Remote

Overview

A team member at Casebook PBC plays a key role in advancing our mission to improve outcomes for at-risk children and families through transformative software solutions. They are dedicated to Casebook's vision: The Casebook Platform is built specifically to serve the needs of those that serve others and is: Human Centric, Always Current, Future Proof, and our mission: Develop transformative software to promote best practices and drive improved outcomes in human services. This individual exemplifies the Casebook values and works collaboratively to achieve the organization's goals.

In Short

• Establish and manage communities for customers.
• Produce and moderate engaging multimedia content.
• Develop events and activities to foster member engagement.
• Address community inquiries and share insights with internal teams.
• Identify and cultivate key advocates within the community.
• Devise strategies to effectively communicate and engage with customers.
• Drive review activity on peer review sites.
• Innovate initiatives to enhance community impact.

Requirements

• Proven experience as a community manager or similar role.
• Excellent relationship-building skills.
• Track record of planning successful community initiatives.
• Ability to monitor relevant community KPIs.
• Strong verbal and written communication skills.
• Hands-on experience with social media management.
• 3+ years in a similar role within growth-stage B2B SaaS environments.
• Bachelor's degree in Marketing, Communications, or relevant field.

Benefits

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• Collaborative and supportive team environment.
• The chance to make a real difference.