Senior Client Services Manager - Remote

Overview

Cart.com is seeking a Senior Client Services Manager to bridge the gap between clients and operations teams, ensuring a seamless experience for all parties involved.

In Short

• Manage client relationships and expectations.
• Create strategic account plans.
• Collaborate with operations to resolve client issues.
• Monitor contract adherence and invoicing accuracy.
• Prepare reports and presentations for clients.
• Proactively identify ways to improve client service.
• Work independently and handle multiple tasks.
• Utilize exceptional communication skills.
• Experience in eCommerce and retail is preferred.
• 5+ years in a client-facing service manager role.

Requirements

• Bilingual in English and Spanish.
• 5+ years of experience in client service management.
• Strong problem-solving and organizational skills.
• Ability to adapt to change and work under stress.
• Excellent prioritization and project management skills.
• Experience in a Call Center or Customer Service environment.
• Knowledge of eCommerce and retail business.
• Strong analytical skills.
• Detail-oriented with a sense of urgency.
• Diplomacy and ability to influence outcomes.

Benefits

• Inclusive work environment.
• Opportunity to work with a diverse team.
• Growth opportunities within the company.
• Work in a fast-paced, innovative company.
• Be part of a mission to democratize eCommerce.