Country Operations Manager - Italy & Spain - Remote

Overview

CarOnSale is looking for a dedicated Country Operations Manager - Italy & Spain (m/f/d) to be based with our team in Berlin.

In Short

• Oversee vehicle processing on the platform
• Identify opportunities for process optimization and develop solutions to enhance customer experience
• Manage stand fees, reminders, and transport bookings
• Coordinate and send reminders for self-collection
• Act as the primary contact for issues related to document dispatch

Requirements

• Ideally experience in processing in the automotive industry (e.g. in a car dealership or at an auction platform)
• Independent, entrepreneurial, problem-solving orientated and data-driven
• Strong social and empathetic thinking and excellent communication skills
• You have already gained some experience in working with CRM systems to process customer enquiries (e.g. Salesforce, Hubspot, Freshdesk)
• Business Fluent to Native Level (C1 or C2) in Italian and Spanish and proficiency in English (German is a plus) are a requirement

Benefits

• To support your professional development, we offer an organized onboarding program, systematic feedback cycles
• Our commitment to your development is reflected in an attractive salary model
• We value diversity as much as you do. Our commitment to a diverse and inclusive workplace where everyone feels comfortable is at the heart of our organisation
• Your health is important to us! We'll cover your FitX subscription or contribute to your Urban Sports Club membership
• Employee participation: With our Virtual Share Option Programme, you will actively participate in the company's success
• Company pension scheme: We also care about you in old age! We support you with your company pension scheme
• Travel allowance: You will receive a subsidy from us for your public transport ticket
• Get to know our investors, customers and other important COS companions in our COS Talks digitally or on site, who always share exciting stories and contributions with us
• Work from anywhere for up to 10 days by arrangement with your team and within Europe
• Do you have a four-legged friend in your life? We look forward to every office dog