IT Operations Manager - Remote

Overview

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service – providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

In Short

• Directly manage and mentor our IT team
• Assess business and department tech needs. Recommend hardware/software solutions that enhance efficiency. Develop a long-term IT roadmap
• Identify department performance metrics and implement processes that support continuous improvement
• Collaborate with Operations and HR to streamline the onboarding process. Ensure the right equipment and applications are in place for our new hires
• Handle inventory of office tech equipment, including display monitors, peripherals, and video conferencing hardware
• Own the help desk ticketing system
• Manage the in-office network infrastructure
• Spot manual processes that can be automated and implement solutions
• Commit to being in the office 4 days a week to foster team collaboration, ensure hands-on IT support, and maintain a strong connection with on-site infrastructure

Requirements

• 5+ years of experience in IT
• Strong expertise in macOS with proficient knowledge in MDM
• Experience with configuration and administration of SaaS applications including JIRA/Atlassian, Okta, G-Suite, Slack, and more
• Experience administering Zoom and video conferencing hardware
• Basic proficiency in networking, with an ability to troubleshoot and solve in-office desktop networking issues
• Strong verbal and written communication skills
• Ability to understand, explain, and visualize complex problems and their solutions
• Experience supporting IT compliance audits

Benefits

• Competitive compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Holistic perks program (including free therapy, employee wellness, and more)
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers