Resource Operations Analyst II - Remote

Overview

The Resource Operations Analyst II is responsible for conducting business analysis related to Service Operations, focusing on data analysis, reporting, and process improvement.

In Short

• Conduct analysis and interpretation of statistics for Service Operations.
• Track and report results aligned with financial performance.
• Design and analyze data for resource utilization and productivity.
• Ensure compliance with regulatory requirements.
• Collaborate on business systems development.
• Prepare reports and recommendations for process improvements.
• Lead support activities and train new team members.
• Document and maintain system requirements.
• Work in a general office environment.
• Compensation includes a salary range and potential bonuses.

Requirements

• High School Diploma required; Bachelor's degree preferred.
• Minimum of two years of customer service experience in healthcare.
• One year of project management experience required.
• Experience translating business requirements into technical specifications.
• Knowledge of Medicaid/Medicare regulations.
• Proficiency in Microsoft Office is required.
• Ability to analyze processes and recommend improvements.
• Excellent communication and interpersonal skills.
• Experience with SAS and SharePoint preferred.
• Ability to travel as required.

Benefits

• Comprehensive total rewards package.
• Bonus tied to company and individual performance.
• Supportive and inclusive work environment.
• Opportunities for personal and professional development.
• Engagement in meaningful work impacting the community.