Customer Success Manager - Cybersecurity - Remote

Overview

Step into the Future of Cybersecurity! At CardinalOps, we’re redefining the future of cyber defense. Our innovative platform leverages automation, threat intelligence, and the MITRE ATT&CK framework to ensure organizations have the security controls they need to defend against the threats most relevant to them. By analyzing and optimizing existing security systems, we help organizations safely remediate exposure gaps, reduce risk, and enhance their ability to stay ahead of evolving cyber threats—all without adding unnecessary complexity.

In Short

• 6-10 years of Customer Success experience
• Ability to create clear, customer-focused product documentation
• Familiarity with tools like Zendesk and Client Success
• Experience in cybersecurity and knowledge of markets such as SIEM, endpoint security, or threat hunting
• Startup experience, ideally in fast-growing companies
• Strong analytical skills for understanding product performance and customer needs.
• Excellent communication and presentation skills in English
• Understanding of cloud platforms, IT infrastructure, and basic software development concepts
• Experience working with support ticketing systems

Requirements

• Own customer relationships and serve as the primary point of contact for onboarding, training, and ongoing support
• Develop and maintain strong relationships with customers to ensure product adoption, satisfaction, and retention
• Produce customer-facing documentation, including knowledge base articles and best practice guides
• Analyze customer data to identify trends, measure product performance, and deliver actionable insights
• Play a key role in building the Customer Success team for the next phase of growth - Be prepared to find opportunities for improvement (scale, quality, etc.) that will set the foundation for the future
• Collaborate across teams (Engineering, Product, and Sales) to resolve issues and communicate technical concepts to non-technical audiences
• Support global customers across various time zones

Benefits

• Innovative work environment
• Opportunity to work with cutting-edge technology
• Be part of a fast-growing company
• Collaborative team culture
• Flexible working hours