Security-Oriented Customer Success Manager - Remote

Overview

As a Security-Oriented Customer Success Manager at Corelight, you will ensure that customers derive maximum value from our security solutions. You will serve as a trusted advisor, coordinating the deployment, ongoing use, and expansion of our platform across customer environments.

In Short

• Establish and drive key technical/executive relationships with strategic customers.
• Assist the sales teams in delivering ongoing confirmation of Corelight products' value for our customers.
• Advocate for customers and coordinate across multiple teams (Sales, Engineering, Product Management, etc.) to maintain customer momentum.
• Manage post-sales relationships with customers and partners to drive successful adoption and operationalization of Corelight products and services.
• Coordinate and schedule roadmap calls with customers and Corelight’s product teams.
• Conduct six-month post-deployment and annual review meetings to assess success and improvement opportunities.
• Develop and execute engagement plans for high-priority accounts.
• Oversee onboarding and more complex deployment projects.
• Track Jira tickets to completion and monitor customer feedback via Zendesk.
• Create content for Executive Business Reviews (EBR) and provide detailed metrics on customer health.

Requirements

• 3+ years in Customer Success, Professional Services, or similar roles, preferably in cybersecurity or SaaS environments.
• Strong experience with project management, customer engagement, and tracking tools (Jira, Zendesk, CSP).
• Ability to collaborate with product teams and translate customer needs into actionable development plans.
• Familiarity with cybersecurity tools, network security, and cloud environments.
• Highly organized, self-driven with a proactive nature.
• Excellent communication and interpersonal skills.
• Self-starter with the confidence to design new processes and programs as necessary.
• Experience with Enterprise & Federal Accounts.
• BS/BA in relevant field.

Benefits

• Equity and additional benefits will also be awarded.