Administer and support Canva’s internal AI platforms like ChatGPT Enterprise, Claude, Gemini, and Glean.
Provide day-to-day technical support and troubleshoot user issues across AI tools.
Collaborate with security, privacy, legal, and learning teams for responsible AI enablement.
Monitor tool usage and gather feedback to inform improvements.
Support the design and implementation of automation and AI-driven solutions.
Identify user requirements and contribute to solution development projects.
Stay updated on product features and propose enhancements.
Maintain clear, user-friendly documentation for self-service.

Requirements

Hands-on experience with AI tools and systems.
Customer-focused and enjoys helping others with technology.
Excellent communication skills to explain complex tech simply.
Experience in systems administration and problem-solving.
Ability to create documentation that empowers learning.
Collaborative mindset in cross-functional environments.
Understanding of governance, compliance, and responsible tech use.
Excitement to grow expertise in enterprise AI.

Benefits

Equity packages to share in the company’s success.
Inclusive parental leave policy for all parents & carers.
Annual Vibe & Thrive allowance for wellbeing and office setup.
Flexible leave options to recharge and support personal needs.

Canva

Canva is a dynamic design platform that is revolutionizing the way individuals and businesses create visual content. With its flagship campus in Sydney, Australia, and operations in Austria focused on AI product development, Canva empowers its employees, known as Canvanauts, to choose their work environment and balance. The company is committed to innovation, particularly in the realm of artificial intelligence, as seen in its successful product remove.bg, which offers automated background removal services. Canva fosters a culture of collaboration, data-driven decision-making, and inclusivity, providing a range of benefits to support the well-being and success of its team members.

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