Systems Engineer - AI Solutions - Remote

Overview

Join the team redefining how the world experiences design.

In Short

• Administer and support Canva’s internal AI platforms like ChatGPT Enterprise, Claude, Gemini, and Glean.
• Provide day-to-day technical support and troubleshoot user issues across AI tools.
• Collaborate with security, privacy, legal, and learning teams for responsible AI enablement.
• Monitor tool usage and gather feedback to inform improvements.
• Support the design and implementation of automation and AI-driven solutions.
• Identify user requirements and contribute to solution development projects.
• Stay updated on product features and propose enhancements.
• Maintain clear, user-friendly documentation for self-service.

Requirements

• Hands-on experience with AI tools and systems.
• Customer-focused and enjoys helping others with technology.
• Excellent communication skills to explain complex tech simply.
• Experience in systems administration and problem-solving.
• Ability to create documentation that empowers learning.
• Collaborative mindset in cross-functional environments.
• Understanding of governance, compliance, and responsible tech use.
• Excitement to grow expertise in enterprise AI.

Benefits

• Equity packages to share in the company’s success.
• Inclusive parental leave policy for all parents & carers.
• Annual Vibe & Thrive allowance for wellbeing and office setup.
• Flexible leave options to recharge and support personal needs.