Staff Machine Learning Engineer - User Voice - Remote

Overview

Join the team redefining how the world experiences design as a Staff Machine Learning Engineer focusing on User Voice, where you will develop AI/ML strategies to enhance customer support experiences.

In Short

• Partner with leadership to develop AI/ML strategy.
• Accountable for delivery of identified opportunities in User Voice.
• Lead ML development of natural language understanding systems.
• Collaborate with MLEs on cross-organization problems.
• 5+ years of experience in machine learning/software engineering.
• Experience with high scale Natural Language Systems.
• Strong coding proficiency in Python.
• Familiarity with TensorFlow, PyTorch, and other ML tools.
• Understanding of Computer Science fundamentals.
• Excellent collaboration and communication skills.

Requirements

• 5+ years in machine learning/software engineering.
• Experience with natural language systems.
• Proficiency in Python.
• Familiarity with ML frameworks like TensorFlow and PyTorch.
• Understanding of RAG architectures.
• Strong computer science fundamentals.
• Experience in customer support or business process automation.
• Collaboration and mentoring skills.
• Ability to set vision in AI space.

Benefits

• Equity packages.
• Inclusive parental leave policy.
• Annual Vibe & Thrive allowance.
• Flexible leave options.