Graduate Customer Success Manager - Remote

Overview

The role of a Customer Success Manager at Canonical focuses on reducing risk and churn, facilitating the adoption of new products, and supporting expansion within existing accounts by developing trust with customers and providing them with the best possible experience.

In Short

• Support customers by finding solutions to ticket requests.
• Enrich documentation about problem solving and onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points.
• Identify high potential and high risk customers.
• Onboard new customers and introduce them to products.
• Collaborate with Sales and Support to develop engagement plans.
• Engage with customers to ensure risk identification.
• Collect feedback from customers for product team review.

Requirements

• Customer-facing experience.
• Empathetic individual with a drive to help others.
• Passion for technology and Ubuntu.
• Excellent presentation skills.
• Strong organizational skills.
• Team player capable of interacting with all departments.

Benefits

• Distributed work environment with team sprints.
• Personal learning and development budget of USD 2,000 per year.
• Annual compensation review.
• Recognition rewards.
• Annual holiday leave.
• Maternity and paternity leave.
• Employee Assistance Programme.
• Opportunity to travel to meet colleagues.
• Priority Pass for travel upgrades.