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Graduate Customer Success Manager - Remote

Posted 39 weeks ago
Customer Service
Full Time
Worldwide

Overview

The role of a Customer Success Manager at Canonical focuses on reducing risk and churn, facilitating the adoption of new products, and supporting expansion within existing accounts. CSMs develop trust with customers and provide them with the best experience navigating Canonical's offerings.

In Short

  • Support customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving and onboarding materials.
  • Drive campaigns targeting multiple customers.
  • Onboard new customers and introduce them to products.
  • Collaborate with Sales and Support to develop engagement plans.
  • Collect feedback from customers for product review.

Requirements

  • Customer-facing experience.
  • Empathetic individual with a drive to help others.
  • Passion for technology and Ubuntu.
  • Excellent presentation skills.
  • Strong organizational skills.
  • Team player capable of interacting with all departments.

Benefits

  • Distributed work environment with team sprints.
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to meet colleagues.
  • Priority Pass for travel upgrades.
Canonical - Jobs logo

Canonical - Jobs

Canonical is a pioneering technology firm leading the global shift towards open source solutions. As the publisher of Ubuntu, a key open source project that serves as a platform for AI, IoT, and cloud computing, Canonical is dedicated to transforming the technological landscape. The company has maintained a remote-first approach since its founding in 2004, emphasizing a high standard of excellence in its workforce. Canonical values diversity and fosters an inclusive workplace, ensuring that a variety of experiences and perspectives contribute to a better work environment and superior products.

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