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Customer Support Specialist - SaaS & Digital Products - Remote

Posted 2 days ago
Customer Service
Full Time
Germany

Overview

The Customer Support Specialist at Cannaleo plays a crucial role in supporting users of our cloud-based platform that assists pharmacies and patients in efficiently and safely prescribing and obtaining medical cannabis. This position goes beyond just solving tickets; it involves being a vital link between users, the product team, and the ongoing development of our SaaS solution.

In Short

  • Provide support for our SaaS platform through various channels.
  • Maintain and verify important data to ensure stable processes.
  • Analyze technical issues and collaborate with the development team for solutions.
  • Create internal documentation and help standardize workflows.
  • Opportunity to take responsibility for new features and initiatives.

Requirements

  • Experience in digital customer support for SaaS products or similar.
  • Proficient with tools like Excel, ticket systems, and project management tools.
  • Basic technical understanding, preferably with CMS and databases.
  • Strong communication skills to explain complex topics clearly.
  • Fluent in German; English is a plus.

Benefits

  • Work in a dynamic company that digitizes medical cannabis supply.
  • Remote-first culture allows for flexible working.
  • Opportunities for professional development and knowledge sharing.
  • Flat hierarchies encourage open communication.
  • Modern working methods with a tech-savvy team.

Translated from German

Cannaleo Digital logo

Cannaleo Digital

Cannaleo Digital is an innovative company in the cannabis industry, dedicated to making medical cannabis more accessible through advanced technology. As a Customer Support Specialist, you will play a crucial role in assisting customers with technical inquiries, maintaining data quality, and contributing to the ongoing development of their software. The company fosters a dynamic work environment with flat hierarchies, encouraging open communication and collaboration. Employees are offered flexible working hours and opportunities for personal and professional growth, making Cannaleo a vibrant place for those looking to make a meaningful impact in a rapidly evolving sector.

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