Customer Success Manager - Remote

Overview

Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. We’re seeking a proactive and driven Customer Success Manager (CSM) to join our EMEA-focused team, instrumental in ensuring the success of deployments and fostering long-term client relationships.

In Short

• Deeply understand Canary’s products to communicate their value to clients.
• Lead all aspects of the client onboarding process.
• Partner with clients to demonstrate how solutions address their needs.
• Build and maintain strong relationships with key stakeholders.
• Own a book of business and identify growth opportunities.
• Act as a trusted advisor to resolve client challenges.

Requirements

• Bachelor’s degree.
• 3–5 years of Customer Success experience in a SaaS environment.
• Proven track record of onboarding clients through complex challenges.
• Experience managing accounts with annual contract values between $20K–$100K.
• Strong organizational and time-management skills.
• Exceptional communication abilities.
• Analytical mindset to assess client needs.
• Collaborative nature with cross-functional teams.
• Confidence and charisma to drive growth.
• Familiarity with hospitality technology is a plus.

Benefits

• Be part of a fast-growing company in the hospitality tech space.
• Work with major hotel brands.
• Opportunity to shape the future of hospitality technology.