Bilingual Membership Administrator - Remote

Overview

The Bilingual Membership Administrator provides customer service to the CMPA’s members and business partners in a knowledgeable and professional manner via phone, written correspondence and computer interactions.

In Short

• Proficient communicator in both official languages.
• Handles member inquiries and validates membership.
• Assesses, processes, verifies, and responds to member requests.
• Prepares written documentation for inquiries.
• Provides information on membership guidelines and policies.
• Maintains logs and records of interactions.
• Works with other departments to address requests.
• Participates in service improvement initiatives.
• Regular on-site presence at the CMPA office required.
• Full-time position with hybrid work options.

Requirements

• Diploma or certificate program (2-3 years).
• 4-6 years of customer service experience.
• Knowledge of customer service principles and best practices.
• Experience with MS Office and databases.
• Bilingualism in French and English is mandatory.
• Ability to interpret and apply policy.
• Strong attention to detail.
• Ability to work independently and as part of a team.
• Basic mathematical calculation skills.
• Experience with SugarCRM is an asset.

Benefits

• Equal opportunity employer with a commitment to diversity.
• Support for applicants living with disabilities.
• Culture of inclusion valued.
• Hybrid work environment options.
• Regular salary reviews.