Contact Centre Representative (Telephone Banking Inbound) - Remote

Overview

As a Customer Service Contact Centre Representative, you will be the first point of contact for clients calling with questions about their banking needs. You will work in a fast-paced environment to resolve issues and identify opportunities for clients.

In Short

• First point of contact for clients inquiring about banking services.
• Work remotely with occasional on-site requirements.
• Engage with clients to provide exceptional service.
• Assist clients in managing their accounts and products.
• Identify and suggest appropriate banking products.
• Problem-solve client issues effectively.
• Maintain a strong knowledge of CIBC’s product suite.
• Be available to work flexible hours, including weekends.
• Meet specific requirements for remote work setup.
• Contribute to a culture of trust, teamwork, and accountability.

Requirements

• Ability to work independently from home.
• Secure workspace with minimal distractions.
• Reliable wired internet connection.
• Strong communication skills.
• Client-focused mindset.
• Problem-solving skills.
• Knowledge of banking products.
• Flexibility to work various shifts.
• Commitment to CIBC’s values.
• Legally eligible to work in Canada.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Opportunities for growth and development.
• Recognition programs for employees.
• Inclusive work environment.
• Access to a technological toolkit for remote work.
• Paid day off for personal development.