Bilingual Contact Center Representative - Credit Cards CARE (Remote)

Overview

As a Bilingual Contact Center Representative for CIBC’s Credit Cards CARE, you will assist clients with their credit card inquiries and provide exceptional customer service remotely.

In Short

• First point of contact for credit card clients.
• Assist clients with credit card operations and inquiries.
• Identify client needs and suggest solutions.
• Demonstrate strong written and verbal communication skills.
• Support best practices in client service.
• Work independently from home with occasional on-site requirements.
• Flexible work hours, including evenings and weekends.
• Engage in client-focused interactions.
• Proactively suggest banking options to clients.
• Fluent in French and English required.

Requirements

• Bilingual in French and English.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Knowledge of CIBC products and services.
• Problem-solving skills and client engagement focus.
• Reliable wired internet connection.
• Ability to work flexible hours.
• Commitment to creating an inclusive environment.
• Must be legally eligible to work in Canada.
• Willingness to complete skills assessments as part of the process.

Benefits

• Competitive salary and incentive pay.
• Comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Purpose Day for personal growth and development.
• Recognition programs for employees.
• Supportive work environment.
• Opportunities for career advancement.
• Commitment to diversity and inclusion.