Contact Centre Representative (Mutual Funds, Bilingual) - Remote

Overview

As a Contact Centre Representative for CIBC, you will focus on providing an excellent client experience in the Mutual Funds sector while working remotely.

In Short

• Join the Contact Centre Investment Team as a Mutual Funds Representative.
• Provide excellent client experience and promote CIBC investment products.
• Respond to client inquiries related to mutual fund and fixed term investments.
• Work full-time with flexible hours from Monday to Friday.
• Occasional on-site presence required under the Agent@Home program.
• Engage clients using discovery and KYC questions.
• Open and manage Mutual Fund accounts and transactions.
• Must be bilingual in French and English.
• Maintain current accreditation with MFDA and other certifications.
• Work in a culture of trust, teamwork, and accountability.

Requirements

• Bilingual in French and English.
• Strong client engagement and communication skills.
• Ability to work independently in a quiet workspace.
• Wired internet connection with specific speed requirements.
• Knowledge of Mutual Funds and related regulations.
• Problem-solving skills and accountability.
• Current MFDA certification and good standing in CSC/CIFC.
• Ability to adapt to flexible working hours.
• Experience in call center or customer service roles.
• Commitment to CIBC’s values and inclusive culture.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and comprehensive benefits program.
• Defined benefit pension plan and employee share purchase plan.
• Vacation offering and wellbeing support.
• Opportunities for career growth and development.
• Recognition programs for employees.
• Paid day off dedicated to personal growth (Purpose Day).
• Inclusive work environment with support for diverse abilities.
• Access to technological tools for innovative solutions.
• Commitment to employee and community engagement.