Bilingual Workflow Processor - Remote

Overview

The Bilingual Workflow Processor at CIBC is responsible for managing incoming faxes and emails from clients, ensuring that requests are directed to the appropriate teams for fulfillment while working within a hybrid work environment.

In Short

• Monitor Rightfax queues and Outlook email boxes for incoming communications.
• Direct incoming requests to appropriate teams for processing.
• Collaborate with BCC teams to clarify client requests.
• Ensure quality standards and service level agreements are met.
• Utilize strong organizational skills to manage workload and deadlines.
• Communicate effectively with clients and team members.
• Work in a hybrid arrangement, spending 1-3 days on-site.
• Fluency in French and English is required.
• Contribute to a collaborative and inclusive team environment.
• Participate in ongoing development and training opportunities.

Requirements

• Fluent in French and English.
• Strong communication skills, both written and verbal.
• Ability to work effectively in a team setting.
• Excellent organizational skills.
• Experience in office administration is preferred.
• Proven ability to handle multiple tasks and deadlines.
• Critical thinking and problem-solving skills.
• Commitment to providing excellent customer service.
• Adaptability to hybrid work environments.
• Legal eligibility to work in Canada.

Benefits

• Competitive salary and incentive pay.
• Banking benefits and a comprehensive benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering and wellbeing support.
• Opportunities for growth and development.
• Paid time off for personal growth initiatives.
• Recognition programs for employees.
• A supportive and inclusive work environment.
• Access to modern technological tools.