As a Senior Systems Engineer (Escalation) – Access Technology support, you will provide technical assistance and support to Calix customers and partners, troubleshooting and resolving complex network problems in a collaborative environment.

In Short

Provide technical support for Calix Access products.
Focus on Cloud-based EMS applications.
Analyze, diagnose, and resolve network issues.
Document outages and communicate risks.
Collaborate with engineers and product managers.
Escalate complex cases as needed.
Meet SLAs and maintain customer satisfaction.
Update Salesforce tickets continuously.
Contribute to process improvements.
Work flexible shifts including weekends.

Requirements

4+ years of technical support experience.
Bachelor’s degree in computer science or related field.
Experience with networking protocols and technologies.
Knowledge of scripting and configuration management tools.
Familiarity with SDN and containerization frameworks.
CCNA/CCNP/JNCIP/RHCSA/CISSP/NSE or equivalent desired.
Strong troubleshooting and analytical skills.
Excellent communication and customer service skills.
Ability to work independently and in teams.
Willingness to learn new technologies.

Benefits

Competitive salary based on geographical location.
Comprehensive benefits package.
Opportunities for professional growth.
Work in a collaborative environment.
Be part of a mission-driven company.

C.N.A

Calix North America

Calix North America is a leading provider of broadband platforms and managed services, dedicated to enhancing the quality of life in communities by connecting them with exceptional digital experiences. Positioned at the forefront of a transformative era in the broadband industry, Calix empowers Communication Service Providers (CSPs) of all sizes to simplify operations, innovate solutions, and grow their businesses. The company is committed to driving process improvements and enabling data-driven decision-making within its sales force, fostering a collaborative and fast-paced work environment. With a mission to connect underserved communities, Calix is focused on delivering impactful solutions that help customers reach their full potential.

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