Escalation Engineer - Remote

Overview

BigID is an innovative tech startup that focuses on solutions for data security, compliance, privacy, and AI data management. We're leading the market in all things data: helping our customers reduce risk, drive business innovation, achieve compliance, build customer trust, make better decisions, and get more value from their data.

In Short

• Join a fast-paced and high-energy escalations team.
• Troubleshoot complex software modules.
• Provide technical insight and fixes for customer issues.
• Develop and modify product modules for customer solutions.
• Participate in feature design activities.
• Collaborate with QA teams for issue resolutions.
• Conduct internal training sessions.
• Work with various software management and deployment systems.
• Prioritize multiple high-priority tasks.
• Contribute to a culture of innovation and collaboration.

Requirements

• Strong troubleshooting skills and methodical approach.
• Programming skills in Java and node.js.
• Experience with software management systems.
• Excellent communication and teamwork skills.
• Knowledge of networking protocols.
• Experience with Kubernetes and Linux environments.
• Prior commercial development experience.
• Experience with databases, MongoDB is a plus.

Benefits

• Flexible work arrangements.
• Compulsory benefits based on country of residence.