As an Escalation Engineer at Zscaler, you will engage with customers on escalated support issues, working closely with Engineering to resolve complex problems and enhance customer satisfaction.

In Short

Engage with customers on escalated support issues.
Participate in a 24x7 Support Operation and on-call rotation.
Assist customers with testing or troubleshooting.
Reproduce customer issues to verify problems.
Create documentation for incident resolutions.

Requirements

8+ years of experience as a Support Engineer.
7+ years with Linux, Unix, and Free BSD.
Experience troubleshooting network issues.

Benefits

Various health plans.
Time off for vacation and sick leave.
Parental leave options.
Retirement options.
Education reimbursement.
In-office perks.

Zscaler

Customer Service

Full Time

Worldwide

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