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Escalation Engineer - Remote

Posted 13 weeks ago
Customer Service
Full Time
Worldwide

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Overview

As an Escalation Engineer at Zscaler, you will engage with customers on escalated support issues, working closely with Engineering to resolve complex problems and enhance customer satisfaction.

In Short

  • Engage with customers on escalated support issues.
  • Participate in a 24x7 Support Operation and on-call rotation.
  • Assist customers with testing or troubleshooting.
  • Reproduce customer issues to verify problems.
  • Create documentation for incident resolutions.

Requirements

  • 8+ years of experience as a Support Engineer.
  • 7+ years with Linux, Unix, and Free BSD.
  • Experience troubleshooting network issues.

Benefits

  • Various health plans.
  • Time off for vacation and sick leave.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks.
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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