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Escalation Engineer - Remote

Posted 12 weeks ago
Customer Service
Full Time
LATAM

Overview

As an Escalation Engineer at Axonius, you will be responsible for providing rapid response to complex issues, ensuring high availability and performance of our software solutions.

In Short

  • Serve as the primary escalation point for complex issues.
  • Rapidly triage and analyze system and software-related issues.
  • Join customer calls to diagnose and resolve urgent issues.
  • Utilize monitoring tools for proactive issue resolution.
  • Evaluate performance issues and adjust resources accordingly.
  • Strong communication skills are essential.
  • Occasional coverage for outages outside normal hours.

Requirements

  • 5+ years in a customer-facing role supporting enterprise software.
  • 5+ years working with APIs, Linux, and Docker.
  • Experience with CURL and Python.
  • Extensive networking and troubleshooting experience.
  • Proven skills in Disk Extensions and OS Upgrades.
  • Strong research skills for complex issue resolution.

Benefits

  • Flexibility in work location.
  • Competitive compensation with stock options.
  • 100% coverage of health and dental plans.
  • Additional time off for work-life balance.
  • Supportive and diverse work environment.
Axonius logo

Axonius

Axonius is a leading cybersecurity company that empowers organizations to manage complexity and mitigate risks through innovative solutions for cyber asset attack surface management (CAASM) and SaaS management. With a commitment to providing comprehensive asset inventories and automating policy enforcement, Axonius integrates seamlessly with hundreds of data sources and is recognized as one of the fastest-growing startups in the cybersecurity sector. Headquartered in New York, Axonius employs over 600 people globally and has received numerous accolades, including recognition in the 2024 Forbes Cloud 100 and the Deloitte Technology Fast 500 list. The company fosters a diverse and inclusive workplace, prioritizing equal employment opportunities for individuals from various backgrounds.

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