Retention Business Account Executive - Remote

Overview

The Retention Business Account Executive at Cable One is responsible for retaining and renewing contracts with existing business customers, ensuring customer satisfaction, and promoting additional services.

In Short

• Develop and renew contracts with existing business customers.
• Handle calls from customers looking to disconnect services.
• Demonstrate the value of Cable One's services to retain customers.
• Utilize problem-solving techniques to address customer concerns.
• Collaborate with other departments to resolve customer issues.
• Up-sell additional products and services to existing customers.
• Work independently and as part of a team.
• Maintain a calm demeanor when dealing with frustrated customers.
• Adapt communication to meet customer needs.
• Participate in a supportive and inclusive work environment.

Requirements

• High school diploma or GED required; Associate’s degree preferred.
• Experience in telecommunications is a plus.
• Prior sales experience preferred.
• Detail-oriented and self-starter attitude.
• Ability to remain calm and patient with customers.
• Strong problem-solving skills.
• Confidence in making sales after initial customer objections.
• Ability to work both independently and collaboratively.
• Commitment to customer satisfaction and community support.
• Proactive approach to customer relationship management.

Benefits

• Medical, dental, and vision plans starting on the first day.
• Life insurance for self, spouse, and children.
• Paid time off including vacation and sick days.
• 401(k) with a 100% company match after one year.
• Tuition reimbursement up to $5,250 in the first year.
• Monthly stipend towards cable and internet services.
• Community support initiatives and recognition programs.
• Opportunities for advancement within the company.
• A collaborative and award-winning work environment.