Enterprise Customer Success Manager - Remote

Overview

Bynder is seeking an experienced and motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms.

In Short

• Work closely with customers to ensure they are getting value and driving business outcomes.
• Establish strong trusted advisor relationships with key customer stakeholders.
• Drive increased adoption and consumption of Bynder's Solutions.
• Collaborate with Strategic Account Managers and Partner team on account strategy.
• Profile accounts and track news to understand customer priorities.
• Set goals for value realization and develop account success plans.
• Regularly engage customers on business reviews.
• Ensure customers are up-to-date on Bynder's latest innovations.
• Work closely with product, marketing, and sales teams to share customer feedback.

Requirements

• 7+ years of experience in customer success or account management.
• Strong understanding of the enterprise and ability to communicate value.
• Experience managing high-value, complex accounts.
• Exceptional business acumen and commercial skills.
• Excellent communication and interpersonal skills.
• Strong analytical skills and experience with customer data.
• Familiarity with CRM systems and customer success platforms.

Benefits

• Fun, casual work environment.
• Unlimited vacation policy.
• 100% Company-paid medical, dental, vision, and life coverage.
• 401(k) - dollar for dollar match up to 6%.
• Commuter benefits.
• Referral bonus plans.
• Fully stocked kitchen.
• Room to advance in a high-growth tech company.
• Competitive compensation.