Player Operations Agent - Remote

Overview

As a Player Operations Agent at B2Spin, you will be responsible for ensuring the integrity of player accounts while preventing fraudulent activities and processing player redemptions in compliance with company policies.

In Short

• Conduct account verification and prevent fraudulent activities.
• Process player redemptions and maintain compliance.
• Analyze transactional data for early detection of fraud.
• Perform KYC procedures and Enhanced Due Diligence reviews.
• Ensure document integrity and coordinate with relevant teams.
• Manage payments operations including verification and reconciliation.
• Assist with risk and fraud-related queries.
• Monitor customer records and case statuses.
• Report operational issues and make decisions independently.

Requirements

• 3+ years of experience in a similar role.
• Proficient in Excel and BI Tools.
• Experience with USA/European/LATAM Gaming/Sportsbook accounts.
• Understanding of customer support and risk management.
• Excellent leadership and multitasking skills.
• Strong analytical and problem-solving skills.
• High attention to detail and reliability.
• Good communication skills in English.
• Motivated team player with initiative.

Benefits

• Competitive salary.
• Flexibility and remote work options.
• Training and development opportunities.
• International collaboration.
• Growth potential in a fast-growing business.